2025 INSURANCE COMPANIES REPORT CARD

The Top Ten Largest Insurers Rankings:
As is the case most years, none of the 10 largest auto insurers in the country scored higher than the national
average (663) this year nor earned higher than a “C+” grade. More than 60 other companies scored higher.
And it’s not getting better. None of the Big 10 received an
improved grade this year. Most saw no change in their
grade this year. Allstate, the fourth largest auto insurer in
the country, has seen its grade fall from a “C-” in 2020 and
2021, to a “D+” for the next three years, before falling to a
“D” this year.
The Top 10 insurers are among the companies that
designate some body shops as part of their affiliated
network, known in the industry as a “direct repair
program,” or DRP. Insurers often encourage consumers to
choose a shop that is part of their DRP. These programs
typically require the participating shops to agree to
discounted pricing or additional administrative work in
exchange for the insurer’s recommendation when
policyholders have a claim.

2025 INSURANCE COMPANIES REPORT CARD SURVEY COURTESY OF CRASH NETWORK

If you would like to see the complete results of all insurance companies and how yours scored, you can download the complete results here.